Frequently Asked Questions

Find answers to common questions about your electronics and entertainment needs

How do I track my online order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.

Can I click and collect my items?

Yes, our Click & Collect service allows you to pick up your order from your local store, often within 1 hour if the items are in stock.

Do you offer professional installation for TVs and appliances?

We offer various installation services for home theater systems, wall-mounted TVs, and whitegoods. These can be added to your cart during checkout.

What is the JB Hi-Fi Price Guarantee?

If you find a lower price on an identical stocked item from a selected competitor, we will match it. Terms and conditions apply.

Are your products covered by a warranty?

All products come with a standard manufacturer's warranty. Many electronics are also eligible for our Extended Care plans for additional peace of mind.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. Please contact our support team immediately if you need to make changes, though we cannot guarantee modifications once dispatch has begun.