Returns & Exchanges

If you change your mind or your product is faulty, we are here to help. Our policy ensures a straightforward process for returns and exchanges within 30 days of purchase.

Return Process

• 1.
  Check Eligibility

  Ensure the item is in its original packaging with all accessories and you have your proof of purchase.

• 2.
  Initiate Return

  Visit our online returns portal to generate a return label or bring the item to any JB Hi-Fi store.

• 3.
  Pack and Ship

  Securely package your item and drop it off at an authorized shipping location using the provided label.

• 4.
  Receive Refund

  Once received and inspected, we will process your refund or exchange within 5-7 business days.